SHIPPING AND RETURNS
Shipping Policy
Profit from shipping is not part of our business model at Parts Only Canada (P.O.C.). Typically our customers pay less than what it costs us to ship their items.
Parts Only Canada is zoned and licensed for online sales. At this time we do not operate a retail storefront. As such, we do not offer in-store pickup. There are no exceptions.
We ship everything through Canada Post at this time. If you require special or unique shipping arrangements, please contact us directly, before submitting your order. Note that Canada Post will require age 18+ photo ID for pickup of parcels. Please ensure that the spelling of your name is correct when you place your order.
Items will typically be shipped within 1-2 business days (we do not ship out on Saturdays, Sundays or holidays). It’s pretty rare, but if we are facing extreme weather that may cause delays on our end, we will advise you of this. This will be provided in the form of a note on your order.
The buyer is responsible for providing accurate and current shipping information. P.O.C. will not be held responsible in the event that Canada post is unable to deliver a parcel due to incorrect shipping information. In the event of any parcels that get returned to sender (us), P.O.C. will charge the buyer to re-ship the parcel. This applies whether the parcel was returned to sender due to incorrect shipping information OR if the buyer does not pick up their parcel from Canada Post/their P.O. box in time. Canada Post typically gives the recipient several weeks to pick up parcels before they get returned.
Most Western Canadian customers will receive their packages within 2-3 days of the ship date. Most Central and Eastern customers will receive their packages between 5 and 14 business days after the ship date depending on the shipping option selected.
If you have placed an order and have not received shipping information within 5 business days (not counting Saturday, Sunday, or Holidays) please email [email protected].
All items are shipped uninsured by default unless the purchaser pays for shipping insurance. We pack all items in-house and do so as carefully as possible to avoid damage. Ultimately, the buyer is responsible for purchasing an insured shipping option, should they deem it necessary. Parts Only Canada is not liable for parcels that get damaged or go missing during shipment. We will do our best to assist our customers in that unlikely event, but we do not cover the replacement cost of the missing goods. Once again, if you are worried then please choose an insured shipping option that suits the value of your order.
Return Policy
Returns are only accepted if the items are in new condition and sealed where applicable. Returns are finalized once P.O.C. receives and inspects the returned item. A 15% restocking fee will apply. Refund will not be issued until after the items have arrived at P.O.C. If any items are stated to be returned as new but are found to be visibly used or the packaging is opened/damaged, the respective item(s) value may be deducted from the refund.
The purchaser must cover shipping costs for all new item returns except for in the case of an incorrect part. This means the initial shipping cost will also not be included in the refund. All returns of any sort must be accompanied by a Return Merchandise Authorization number. To obtain an RMA number please email us at [email protected]. Further instructions will be provided by email.
No returns are accepted on special order parts.
From time to time, some of our internal parts include a note on the product page stating that depending on availability, the product may be substituted for the same part from a different brand. This may be done due to supply issues. Substitution of an equivalent part from a different brand does not constitute an incorrectly shipped part. It is the buyer’s responsibility to fully read the description of the item they are purchasing. Kindly contact us ahead of time if you have questions about detailed product specifications.
If returning due to receiving an incorrect part, please double-check that the correct part was ordered before initiating a return. We will work with our customers to verify whether the part is wrong or not and we require the incorrect part to be mailed back to P.O.C. (at our expense). If the customer does not cooperate to provide proof that the part they received is incorrect and/or refuses to send the item(s) back for any reason, P.O.C. may deny the return claim.
Also, note that some parts are designed to require minor fitting for a tight fit. These items are not returnable after fitting work has been done by the purchaser.
If you have a warranty-related concern, please see below.
BACKORDERS
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BILL C-21 UPDATE IN REGARDS TO BACKORDERS
Backorders have been disabled on most of our popularly backordered items. The reason for this is that we do not know when the new laws about requiring PAL for gun parts and magazines will come into place. It will create a backlog if we have a bunch of orders that didn’t need PAL checked at time of purchase but suddenly need PAL checked before we ship out the backorder. If you want to backorder something email us directly at [email protected]. We will need a high quality photo of the front of your PAL prior to helping you place the backorder.
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On select products, we allow backordering. Please note that backorders do not have a definite fulfillment date. Full payment is required up-front. Typical backorder timeframe ranges from 2-6 weeks, but can be longer. Please note that if you place a backorder and then change your mind on the order (for any reason), a restocking fee of 25% will apply. The 25% will be calculated using the after tax/shipping total for the item and will show as a cancellation with partial funds return. There are no exceptions to this. Most of the time if you submit a backorder, we pay for the item directly after, and most often cannot cancel it. This is why the restocking fee is higher for a backorder than for a standard return.
If it comes up that an item is unable to be fulfilled within a reasonable amount of time, we may cancel the backorder on our end. In this case, no fee would be charged.
WARRANTY AND DEFECTIVE ITEM RETURNS
We recommend all trigger/action parts be installed by a qualified gunsmith. Damages caused during the installation of any parts are not covered under warranty. If a part that is supposed to fit does not, do not force it into place! Please double-check that the correct part was ordered before contacting us to initiate a claim. Also, note that some parts are designed to require minor fitting for proper installation. Any items that have been modified in any way are non-returnable.
Warranty does not cover cosmetic imperfections such as scratches, scuffs, and similar blemishes that do not affect mechanical function.
Items may vary slightly from the exact item pictured. We do our best to provide the most up to date images of our products. Since physical products are often updated they may have slight variation in shape and color when compared to the image shown on our website. This is not a warranty issue.
Warranty does not cover failure due to lack of maintenance.
Our warranty does not cover damages caused during transport, whether cosmetic or mechanical. We pack all items in-house and do so as carefully as possible to avoid damage. Ultimately though, the buyer is responsible for purchasing shipping insurance should they deem it necessary. The warranty does not cover packages that go missing while in transit. Again, the buyer is responsible for buying shipping insurance should they deem it necessary.
All warranty claims will be evaluated on a case-by-case basis. We will do our best to ensure all our customers’ concerns are corrected. Having said this, we sell many different items and not all issues will be handled the same way. In some cases, the item may be eligible for replacement based on photos/video examination, in other cases the product may need to be returned to Parts Only Canada, and in other cases, the product may need to be returned to the manufacturer. Should the warranty claim be found valid, Parts Only Canada reserves the right to replace defective parts with the same item, or an equivalent item of equal/greater value, or reimburse the buyer. This decision will be made at the sole discretion of Parts Only Canada.
If an item must be shipped during the warranty claim process, the purchaser is responsible for covering initial shipping costs. If the warranty claim is found to be valid, Parts Only Canada may choose to cover the cost to ship new items (as applicable). Should the warranty claim be invalid, the purchaser will be responsible for return shipping costs should they want the defective components back.
All items being sent back to us must be accompanied by a Return Merchandise Authorization number. To obtain an RMA number please contact [email protected].
CONTACT US
We want to hear from you.
Need something that isn’t listed on our site? Shoot us a message using the contact form and we can help you special order the gun parts or accessories that you need. Please note that if your gun is no longer in production, it will often be more expensive to source parts.
Parts Only Canada Hours
We operate Monday to Friday and are closed on weekends and holidays. We will do our best to answer any inquiries within 1 business day. Please kindly be patient and do not send repeat messages.