Profit from shipping is not part of our business model at Parts Only Canada (P.O.C.). Typically our customers pay less than what it costs us to ship their items.
We do not have a physical storefront, so we cannot offer in-store pickup. There are no exceptions.
We sometimes provide local drop off for items. This is not something we advertise and we reserve the right to accept or decline any requests for in person drop off at our discretion. Additionally, we do not provide this service for free.
We ship everything through Canada Post at this time. If you require special or unique shipping arrangements, please contact us directly before submitting your order. Note that Canada Post will require age 18+ photo ID for pickup of parcels. Please ensure that the spelling of your name is correct when you place your order.
Items will typically be shipped within 1-2 business days.
The buyer is responsible for providing accurate and current shipping information. P.O.C. will not be held responsible in the event that Canada post is unable to deliver a parcel due to incorrect shipping information. In the event of any parcels that get returned to sender (us), P.O.C. will charge the buyer to re-ship the parcel. This applies whether the parcel was returned to sender due to incorrect shipping information OR if the buyer does not pick up their parcel from Canada Post/their P.O. box in time. Canada Post typically gives the recipient several weeks to pick up parcels before they get returned.
Most Western Canadian customers will receive their packages within 2-3 days of the ship date. Most Central and Eastern customers will receive their packages between 5 and 14 business days after the ship date depending on the shipping option selected.
If you have placed an order and have not received shipping information within 5 business days (not counting Saturday, Sunday, or Holidays) please email [email protected].
All items are shipped either uninsured or with $100 coverage by default unless the purchaser pays for shipping insurance. We pack all items in-house and do so as carefully as possible to avoid damage. Ultimately though, the buyer is responsible for purchasing an insured shipping option, should they deem it necessary. Parts Only Canada is not liable for parcels that get damaged or go missing during shipment. We will do our best to assist our customers in that unlikely event, but we do not cover the replacement cost of the missing goods. Once again, if you are worried then please choose an insured shipping option that suits the value of your order.
Returns are only accepted if the items are in new condition and sealed where applicable. Returns are finalized once P.O.C. receives and inspects the returned item. A 15% restocking fee will apply. Refund will not be issued until after the items have arrived at P.O.C. If any items are stated to be returned as new but are found to be visibly used or the packaging is opened/damaged, the respective item(s) value may be deducted from the refund.
The purchaser must cover shipping costs for all new item returns except for in the case of an incorrect part. This means the initial shipping cost will also not be included in the refund. All returns of any sort must be accompanied by a Return Merchandise Authorization number. To obtain an RMA number please email us at [email protected]. Further instructions will be provided by email.
From time to time, some of our internal parts include a note on the product page stating that depending on availability, the product may be substituted for the same part from a different brand. This may be done due to supply issues. Substitution of an equivalent part from a different brand does not constitute an incorrectly shipped part. It is the buyer’s responsibility to fully read the description of the item they are purchasing. Kindly contact us ahead of time if you have questions about detailed product specifications.
If returning due to receiving an incorrect part, please double-check that the correct part was ordered before initiating a return. We will work with our customers to verify whether the part is wrong or not and we require the incorrect part to be mailed back to P.O.C. (at our expense). If the customer does not cooperate to provide proof that the part they received is incorrect and/or refuses to send the item(s) back for any reason, P.O.C. may deny the return claim.
Also, note that some parts are designed to require minor fitting for a tight fit. These items are not returnable after fitting work has been done by the purchaser.
If you have a warranty-related concern, please see below.