TERMS OF USE
Please note that in the context of our posted Terms, and other Policy information, ‘the company’ refers to Parts Only Canada.
By using this website, the user confirms they are 18+ years of age.
By purchasing from Parts Only Canada (whether through our website or through a directly invoiced transaction), the purchaser confirms they are of legal age (18+) and have read and agree to any and all posted policy information on this website – including this entire page and all pages linked below. The purchaser confirms they are not under any sort of restrictions for purchasing, owning, or using the item(s) purchased.
Parts Only Canada does not have a free return policy. All eligible returns will be subject to restocking fees. Please read our shipping and returns policy for more details.
While we try to handle things as quickly as possible, due to the nature of our business and the variety of parts sold, all warranty claims are evaluated on a case-by-case basis. Warranty solutions may vary from one product/brand to the next. Please scroll down on this page and read our warranty policy for more details.
This website uses cookies to help provide the best user experience possible. We also must collect some personal information to process orders. For more information, please read our privacy policy for more details.
The company reserves the right to decline business or refuse customers at its discretion.
Please note that Parts Only Canada provides firearm parts and accessories for lawful use. By purchasing products from our website, you understand and agree that Parts Only Canada will not be held liable for any actions or consequences resulting from the use, misuse, modification, or handling of the purchased products. It is the user/purchaser’s responsibility to comply with all relevant local and federal laws, regulations, and safety guidelines. We do not endorse unlawful or unsafe activities. By making a purchase, you release Parts Only Canada from any liability and agree to indemnify and hold the Company harmless against any claims or damages that may arise from product use or misuse. This disclaimer extends to all aspects of our website and services. For legal inquiries, please consult legal counsel.
E-transfer payments:
If you select the e-transfer payment option, please read the payment instructions carefully and do ensure you make payment promptly. If an order is submitted but payment has not been received within 24h, we will cancel the order. The only exception(s) to this are if Parts Only Canada reaches out to the purchaser by email and advises different (longer) terms. Any agreement of this sort must be clearly documented by email exchange. For example: If you place an order on Sunday afternoon and we have not received payment by end of day on Monday, your order will be canceled unless we have advised you otherwise.
Personal Identification:
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NEW INFO: Proof of PAL is now required for many items including but not limited to magazines, slides, barrels and other parts. For applicable items, you will need to input your PAL information during the checkout process. This is subject to change without notice. We may hold or cancel orders at our discretion if a customer is asked for their PAL and refuses to provide it.
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Customers’ ID/PAL cards are not retained on any local computers or hard drives. We do our very best to keep all customers’ information private, but will not be held liable for any damages resulting from compromised email security or email interaction regardless of the origin of the security breach.
Sometimes we may also ask for ID on items where a firearms license is not required. This can be done at our discretion. In the event that ID is necessary, orders will be held for a reasonable amount of time while waiting for the customer to reply.
The most common reasons we may ask for ID are:
– Shipping and billing address mismatch (such as someone who’s billing address is in QC but wishes to have a parcel shipped to MB)
– Orders of unusual frequency or size, or both
– Suspicious behavior during the order process (such as placing multiple orders where payment fails prior to a successful order/payment)
– ID may be requested in any situation where it is deemed reasonable by the company
Failure to provide ID when requested will result in cancellation of the associated order. ID will be verified at Parts Only Canada’s discretion. If the ID provided is invalid or otherwise suspicious, the order will be cancelled. A restocking fee will not apply since the order will not have been packed prior to ID verification.
Order cancellations:
Please ensure that all orders are correct BEFORE paying. Once an order has been submitted and paid for, it cannot be edited. It can only either be cancelled or be fulfilled. We try to process orders promptly to satisfy our customers. If a customer requests cancellation of an order that is already being processed, a 10% restocking fee will apply. The restocking/processing fee will be deducted from the total refund. This fee is calculated using the before tax/before shipping total. The reason a fee is needed is because it takes time to pick orders and pack them, and then have to unpack and restock the inventory. Additionally, we pay processing fees on all card transactions.
If your order has a tracking number, it is too late to cancel it. Should you not want the items, your order must be processed as a return once you receive it.
Should you have a need to cancel your order, you should contact us as promptly as possible at [email protected].
ANY ORDER CONTAINING SPECIAL ORDER ITEMS CANNOT BE CANCELLED OR RETURNED. THEY ARE FINAL SALE ORDERS.
A note on packaging:
Please note that some of our products do not ship in retail packaging like what you see in big box stores. This does not affect eligibility for warranty, and rest assured that all items are new unless explicitly noted as “used item”.
A note on magazines:
All magazines we sell are Canada compliant. Most magazines will ship with packaging that has been opened and then resealed. This is because most of our inventory comes from the US and they need to be pinned before coming into Canada. Occasionally, magazines may have other small cosmetic imperfections from the pinning process. This will not affect the function of the magazine. Should you have a concern about function of a new magazine, it will be processed as a warranty claim.
Brand disclaimer:
“GLOCK” is a federally registered trademark of GLOCK, Inc. and is one of many trademarks owned by GLOCK, Inc. or GLOCK Ges.m.b.H.
Parts Only Canada, nor this site are affiliated in any manner with, or otherwise endorsed by, GLOCK, Inc. or GLOCK Ges.m.b.H. The use of “GLOCK” on this website is merely to advertise the sale of GLOCK compatible parts, or components. For genuine GLOCK, Inc. and GLOCK Ges.m.b.H products and parts visit www.glock.com.
CONTACT US
We want to hear from you.
Need something that isn’t listed on our site? Shoot us a message using the contact form and we can help you special order the gun parts or accessories that you need. Please note that if your gun is no longer in production, it will often be more expensive to source parts.
Parts Only Canada Hours
We operate Monday to Friday and are closed on weekends and holidays. We will do our best to answer any inquiries within 1 business day. Please kindly be patient and do not send repeat messages.